Rubbish Removal Swiss Cottage Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Swiss Cottage provides rubbish clearance, waste collection and related services to domestic and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions, which form a contract between you and Rubbish Removal Swiss Cottage.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Customer means the person, business or organisation requesting rubbish removal or waste collection services.
Company means Rubbish Removal Swiss Cottage, the service provider.
Services means any rubbish removal, waste collection, bulky waste clearance, garden waste removal, house or office clearance, or related services provided by the Company.
Waste means any items, materials or rubbish that the Customer asks the Company to remove and that the Company agrees to collect.
Contract means the agreement between the Customer and the Company, formed when a booking is accepted by the Company.
2. Service Area and Scope
The Company primarily provides waste collection and rubbish removal services in Swiss Cottage and surrounding areas. The Company may accept bookings outside its usual service area at its sole discretion, and additional charges or different timeframes may apply.
The Services are limited to the removal of waste that the Company is legally permitted to collect and dispose of under applicable waste regulations in the United Kingdom. The Company reserves the right to refuse items that are hazardous, prohibited, unsafe to handle, or not accurately described at the time of booking.
3. Booking Process
3.1 Customers may request a booking by telephone, email, online enquiry form, or any other method offered by the Company from time to time.
3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to the type and approximate volume of waste, access details, property type, and any relevant restrictions such as parking or loading limitations.
3.3 Any quote provided before physical inspection is based on the information provided by the Customer and is an estimate only. The final price may be adjusted if, upon arrival, the quantity, type, or location of the waste differs from the original description.
3.4 A booking is only confirmed when the Company accepts the request and provides a booking confirmation, which may be given verbally, by email, or by message, and which will usually include an estimated arrival window.
3.5 The Customer is responsible for ensuring that a person with authority to approve the work is present at the property at the agreed time, unless agreed otherwise with the Company in advance.
4. Access and Parking
4.1 The Customer must provide safe, reasonable and lawful access to the premises and to the waste to be removed. This includes ensuring that the waste is not obstructed and that there are no health and safety hazards preventing collection.
4.2 The Customer is responsible for arranging and covering the cost of any necessary parking permits, suspensions, or permissions required for the Companys vehicles to park near the property.
4.3 If suitable parking or access is not available on arrival, leading to delay, additional labour, or the need to reschedule, the Company may charge a waiting fee, additional labour fees, or a call-out charge at its standard rates.
5. Prices and Quotations
5.1 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes which will be added at the prevailing rate, where relevant.
5.2 The Company may price Services based on volume of waste, weight, time on site, type of waste, access conditions, or a combination of these factors.
5.3 Any quotation provided without an on-site assessment is indicative and subject to change. The operative will confirm or revise the price on arrival before commencing work. If the Customer does not agree to the revised price, the Company reserves the right to cancel the visit and may charge a call-out fee.
5.4 The Company may revise prices from time to time without notice, but any confirmed booking will be charged at the rate agreed at the time of booking, except where the information supplied by the Customer proves to be inaccurate.
6. Payments and Invoices
6.1 Unless agreed otherwise in writing, payment is due in full on completion of the Service on the day of collection.
6.2 The Company accepts payment methods as notified to the Customer during booking or on site, which may include cash, card, or bank transfer. Cheques are only accepted if expressly agreed in advance.
6.3 For commercial Customers or account holders, the Company may agree alternative payment terms. Any such terms will be confirmed in writing. Invoices must be paid by the due date stated on the invoice.
6.4 If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing late payment, including debt recovery and legal costs.
6.5 Title to the Service is not relevant; however, the Customer remains responsible for all charges for Services provided, even if the waste removed does not belong to the Customer, unless the Company has been clearly informed otherwise before work starts and has agreed in writing.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice to the Company.
7.2 If the Customer cancels or reschedules more than 24 hours before the agreed arrival window, no cancellation fee will usually apply.
7.3 If the Customer cancels or reschedules within 24 hours of the agreed arrival window, the Company reserves the right to charge a cancellation fee or call-out charge to cover lost time and administration.
7.4 If the Customer fails to provide access at the agreed time, or is not present where required to approve the work, the Company may treat the booking as cancelled and charge a missed appointment fee.
7.5 The Company may cancel or postpone a booking due to operational reasons, vehicle breakdown, staff illness, severe weather, safety concerns, or circumstances beyond its reasonable control. In such cases, the Company will endeavour to notify the Customer as soon as practicable and offer an alternative time. The Company will not be liable for any losses arising from such cancellation or delay.
8. Customer Obligations
8.1 The Customer must ensure that the waste presented for collection is accurately described at the time of booking and is not contaminated with hazardous or prohibited materials unless specifically agreed in writing.
8.2 The Customer must separate any items they do not wish to be removed. Once items have been loaded into the Companys vehicle, they will be treated as waste for disposal and cannot be retrieved.
8.3 The Customer must inform the Company of any special handling requirements, such as fragile items, sharp objects, or materials posing risk to health and safety.
8.4 Where waste originates from commercial activities, the Customer must provide any required documentation or information necessary for compliance with commercial waste regulations.
9. Waste Regulations and Prohibited Items
9.1 The Company operates in accordance with applicable UK waste management laws and regulations. Waste is transported only to licensed facilities or in line with lawful disposal or recycling routes.
9.2 Certain materials are restricted or prohibited, including but not limited to asbestos, medical waste, clinical waste, certain chemicals, solvents, pressurised containers, gas bottles, and other hazardous substances. The Company may refuse to handle such items unless specific arrangements and pricing have been agreed in advance.
9.3 If hazardous or prohibited waste is discovered among the load without prior disclosure, the Company may refuse to complete the Service, remove only the permissible waste, or charge additional fees for specialist handling, storage, or return of the items.
9.4 By engaging the Company, the Customer warrants that the waste being removed is lawfully in their possession or control and that its removal will not breach any law or the rights of any third party.
10. Performance of the Services
10.1 The Company will use reasonable skill and care in providing the Services and will aim to attend within the agreed time window. However, any times given are estimates and not guaranteed.
10.2 The Company will take reasonable steps to minimise disruption while loading waste and moving items through the premises. The Customer should protect any delicate surfaces or belongings that might be affected by the work.
10.3 The Company is not obliged to dismantle items, remove fixtures or fittings, or perform work that, in its reasonable opinion, is unsafe or likely to cause damage to the property beyond what is inherent in normal rubbish removal work.
11. Liability and Limitations
11.1 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other matter which cannot be limited or excluded by law.
11.2 Subject to the above, the Companys total liability to the Customer for any loss or damage arising out of or in connection with the Services or the Contract, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable for the specific Service giving rise to the claim.
11.3 The Company shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of profit, loss of business, or loss of opportunity.
11.4 The Customer is responsible for removing or safely storing any valuables or fragile items in areas where the Company will be working. The Company will not be liable for damage to items that the Customer has failed to protect where such damage could reasonably have been avoided.
11.5 If the Customer believes the Company has caused damage to property, the Customer must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Service, providing reasonable details and evidence. Failure to notify within this period may prejudice the Companys ability to investigate and may affect any potential remedy.
12. Insurance
The Company maintains insurance cover appropriate for its activities, including public liability insurance, in line with industry norms. Details of cover can be made available on reasonable request. Insurance does not override or extend the limitations of liability set out in these Terms and Conditions.
13. Complaints and Disputes
13.1 The Company aims to provide a professional and reliable rubbish removal and waste collection service. If the Customer is dissatisfied, they should contact the Company as soon as possible with details of the issue.
13.2 The Company will investigate complaints in a fair and timely manner and will usually respond with its findings or a proposed resolution within a reasonable period.
13.3 If a dispute cannot be resolved directly, both parties agree to consider reasonable alternative dispute resolution options before commencing legal proceedings, where appropriate.
14. Data Protection and Privacy
14.1 The Company may collect and process personal information such as name, contact details, address, and payment information in order to manage bookings, provide Services, and administer the Contract.
14.2 The Company will take reasonable steps to protect personal data and will only use it in accordance with applicable data protection laws in the United Kingdom.
14.3 The Customer is responsible for ensuring that any personal information provided is accurate and up to date.
15. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, accidents, or acts of authorities. In such cases, the Company will endeavour to perform the Services as soon as reasonably practicable once the event has ceased.
16. Variation of Terms
16.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated terms are published or otherwise made available.
16.2 The version of the Terms and Conditions in force at the time of booking will apply to that Contract, unless a change is required by law or regulatory requirement.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
19. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and any specific written agreement between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, representations, or understandings.
By confirming a booking with Rubbish Removal Swiss Cottage, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
