Rubbish Removal Swiss Cottage Privacy Policy
This Privacy Policy explains how Rubbish Removal Swiss Cottage collects, uses, stores, and shares personal data of its customers and prospective customers. It applies to all Rubbish Removal Swiss Cottage customers and enquirers within our service area, including anyone who contacts us, requests a quote, books a service, or otherwise interacts with us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation GDPR and all applicable data protection laws.
Who We Are and How To Contact Us
Rubbish Removal Swiss Cottage provides waste and rubbish removal services to residential and commercial customers within the Swiss Cottage area and surrounding districts. For the purposes of data protection law, we are the data controller of the personal data that we collect about you in connection with our services.
If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details provided on our main customer communications, including email, telephone, or postal address.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you engage with Rubbish Removal Swiss Cottage
Identity and contact details such as your name, home or business address, phone number, mobile number, and email address.
Service information such as details of the rubbish removal services you request, property access details necessary for carrying out the service, preferences about appointment times, and any instructions you provide to us.
Payment and billing information such as partial payment card details processed through our payment provider, billing address, transaction history, and records of invoices and receipts. We do not store your full card details when using a third party payment processor.
Communication records including emails, text messages, call logs, and any other correspondence between you and Rubbish Removal Swiss Cottage, such as enquiries, quotations, feedback, or complaints.
Website and usage data when you visit our website or digital platforms, such as IP address, browser type, device information, and basic analytics data used for site security, performance, and service improvement.
Marketing preferences such as your choices about receiving service updates, offers, and news from us.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, email, online form, or in person, when you request a quote or booking, when you pay for services, or when you provide feedback or communicate with us in any way.
We may also receive limited personal data about you from third parties such as payment service providers, marketing partners, or business partners who refer you to us, but only where this is lawful and relevant to providing our services.
Lawful Basis for Processing
We only process your personal data when we have a lawful basis under GDPR. Depending on the specific activity, we rely on the following lawful bases
Contract We process your identity, contact, service, and payment information to provide you with quotations, schedule and deliver rubbish removal services, manage bookings, issue invoices, and administer your account. This processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal obligation We may process certain data to comply with legal obligations, such as tax and accounting requirements, record keeping obligations, and responding to requests from regulators or public authorities, where required by law.
Legitimate interests We process data to pursue our legitimate business interests, including improving our services, managing customer relationships, handling enquiries and complaints, preventing fraud, securing our systems, and promoting our services to existing or past customers. When relying on this basis, we balance our interests against your rights and expectations.
Consent In some cases, we may rely on your consent, for example for certain types of optional marketing communications where required by law. When we rely on consent, you can withdraw it at any time using the contact details provided in this Privacy Policy.
How We Use Your Personal Data
We use your personal data for the following purposes
To respond to your enquiries, provide quotations, and arrange bookings for rubbish removal services.
To deliver and manage the services you have requested, including scheduling staff, accessing your property with your permission, and confirming completion of work.
To process payments, send invoices, manage billing queries, and maintain accurate financial and transaction records.
To communicate with you about your bookings, service updates, changes to our terms or this Privacy Policy, and essential information about our operations.
To manage customer support, handle complaints or disputes, and improve our services based on your feedback.
To maintain and improve our website, protect the security of our systems, and perform basic analytics on service use.
To send you relevant information about similar services you have previously used, where permitted by law, and to respect your marketing preferences.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These may include
Payment service providers who process card payments and other transactions securely.
IT and hosting providers who support our customer databases, email systems, and website.
Customer support and communication tools used to manage enquiries and bookings.
Professional advisers such as accountants or legal advisers, where necessary for our business operations.
These processors are only permitted to process your personal data in accordance with our instructions and must implement appropriate technical and organisational measures to protect your data. We also may share your personal data with public authorities or regulators when required to comply with legal obligations.
International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law, such as standard contractual clauses or equivalent measures.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
Customer records and transaction details are normally kept for up to six years after the end of our relationship with you, in line with tax and accounting rules. Communications such as emails and booking information may be kept for a similar period to help us respond to queries and manage any disputes.
Marketing data will be retained for as long as you remain subscribed to our communications or until you object or withdraw your consent, after which we will stop using your data for those purposes and, where appropriate, delete or anonymise it.
Your Data Protection Rights
Under GDPR, you have several rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to
Access Obtain confirmation of whether we process your personal data and receive a copy of the data we hold about you.
Rectification Request correction of inaccurate or incomplete personal data.
Erasure Request that we delete your personal data in certain circumstances, for example where it is no longer needed for the original purpose and there is no legal reason to keep it.
Restriction Ask us to restrict the processing of your data in specific situations, such as when you contest its accuracy or object to processing.
Objection Object to the processing of your personal data based on our legitimate interests, including direct marketing, and we will stop processing unless we have compelling legitimate grounds to continue.
Data portability Request to receive certain personal data in a structured, commonly used, machine readable format and, where technically feasible, for it to be transmitted to another controller.
Withdraw consent Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using our usual customer contact details. We may need to verify your identity before responding. You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we have handled your personal data.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include limiting access to personal data to staff and processors who need it for their duties and taking reasonable steps to keep our systems secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will take effect from the date we publish the revised version. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.
